Shift Lead

JOB PURPOSE: The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.
CORE JOB FUNCTIONS/RESPONSIBILITIES: Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift Lead and coach Team Member performance Positively impact the achievement of sales and profits in the restaurant Help provide support and direction for the Front of House and Heart of House Teams Administrative Open and close the restaurant, including all appropriate paperwork Run a mid-shift Perform shift change, including all appropriate paperwork Break down cash drawers Perform safe audits Inspect credit cards Complete Manager Absolutes Perform Comps, Voids, and Discounts (CVDs) and Pull Backs Perform Server check-outs Document shift highlights in the daily communication log Operational Readiness & Execution Perform Heart of House Line Checks Perform Bar Line Checks Perform Daily QSC Monitor food quality, labor, and safety throughout the shift Receive food orders, ensure proper product, food quality, food safety, and proper storage Receive liquor orders, ensure proper products and proper storage Guest & Team Member Relations Conduct Team Member pre-shift meetings Perform figure eights during peak periods Address Guest complaints in the restaurant Assign cleaning duties to Team Members Manage labor on the shift Monitor Guest and Team Member safety and security Monitor Responsible Alcohol Service Other duties as assigned by supervisor MAGNITUDE/SCOPE: [Identify areas that can be measured that can provide a reasonable indicator of the position size.
] Knowledge/Skills: [Depth and breadth of knowledge/expertise that is required to accomplish objectives and create value.
Knowledge may be acquired through education or experience] Leadership and facilitation abilities with fellow Team Members and management Knowledgeable in all functional areas of restaurant operations Superior verbal communication and interpersonal skills Ability to take and give direction, and execute team and company objectives Knowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team Members Knowledgeable of proper sanitation, food safety, and security procedures Basic mathematical skills Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures Knowledge of commonly ordered drinks and food items High degree of customer service Knowledge of Operations Ability to resolve Guest issues Knowledge of all menu and drink items to ensure quality and coach others Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position Freedom to Act: [Degree of autonomy and decision-making latitude in determining work activities and priorities.
Is direction received frequent, regular or occasional?] Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience Size and Complexity: [What problems and issues impact the job? Do solutions typically require consideration of several factors and require coordination or are problems and issues identified by following a set procedure? Does this position have financial responsibility e.
g.
operating budget or revenue that has direct impact on the Company?] Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts Ability to maintain a high degree of pace and intensity for an extended period of time Interaction: [Nature and level of communication expected in the course of engaging key persons and/or groups within the organization] WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest Maintain a positive work relationship with management to achieve results on a shift-by-shift basis Work as a contributing member of a team and willing to help fellow Team Members as needed