ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE

Job Description and Duties **THESE POSITIONS ARE PENDING BUDGET APPROVAL** Under direction of a Supervising Insurance Compliance Officer, the incumbent independently investigates, mediates, resolves, and/or responds to the more varied and sometimes complex consumer complaints and inquiries, specific to rating and underwriting practices, involving various lines of insurance that include multiple coverages or situations.
Investigates and identifies violations of insurance practices involving situations that typically require multiple contacts with the consumer, licensee, and/or other related entity.
Mediates and acts as conciliator and directs the licensee/entity to resolve the identified issue, complaint, or violation; recommends and/or takes enforcement action as appropriate.
Occasional travel may be required within and/or outside the state of California via private or public transportation (i.
e.
, automobile, airplane, etc.
) Travel may include overnight stay and overtime may be required.
During times of emergency, incumbents may be required to serve at a Local Assistance Centers (LAC) to assist the public during and after emergencies.
This may require travel by vehicle, airplane or other means, and may require overnight stays and extended shifts.
This position is designated under the Conflict of Interest Code.
The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests.
The appointee is required to complete Form 700 within 30 days of appointment.
Failure to comply with the Conflict of Interest Code requirements may void the appointment.
If you have not taken the ASSOCIATE INSURANCE COMPLIANCE OFFICER examination, your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment for this position.
Please click the link provided below for the examination information and instructions: CalCareers Any questions regarding the minimum qualifications, applying for the examination, being scheduled for the examination, reasonable accommodations, the examination components, scoring, etc.
, may be directed to our Examinations Unit at cdiexaminations@insurance.
ca.
gov.
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You will find additional information about the job in the Duty Statement.
Working Conditions This position offers telework.
bility to work in a high-rise office building, and occasionally at off-site locations.
Ability to move objects up to 40 lbs.
during travel with or without reasonable accommodations.
Job Code #: JC-422037 Position #(s): 413-371-8562-XXX Working Title: ASSOCIATE INSURANCE COMPLIANCE OFFICER Classification: ASSOCIATE INSURANCE COMPLIANCE OFFICER, DEPARTMENT OF INSURANCE $6,265.
00 - $7,848.
00 Work Location: Los Angeles County Telework: Hybrid Job Type: Permanent, Full Time Department Information Consumer Services & Market Conduct Branch Consumer Services Division Rating & Underwriting Services Bureau Would you like to become part of a team of dedicated and talented civil servants whose work impacts the lives of millions of Californians? The California Department of Insurance (CDI) was created in 1868, developing our mission that ensures that consumers are provided with insurance services meeting acceptable standards of quality, equity and dependability at fair rates by establishing and enforcing appropriate service standards.
The insurance market place has changed dramatically over time, but consumer protection continues to be the core of CDI's mission, Consumers, insurance companies, and licensees rely on CDI to ensure that insurance products and services are available to consumers timely, and that they deliver fair and equal benefits.
Department Website: https://www.
insurance.
ca.
gov Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/29/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Application Packages may be submitted electronically through your CalCareer Account at www.
CalCareers.
ca.
gov.
When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Insurance Attn: Classification & Consultations Unit Human Resources Management Division 300 Capitol Mall, 13th Floor Sacramento, CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Insurance Classification & Consultations Unit Human Resources Management Division 300 Capitol Mall, 13th Floor Sacramento, CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application.
Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.
CalCareers.
ca.
gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Degree and/or School Transcripts Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.
The request should be made at the time of contact to schedule the interview.
Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: In additional to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Three years of experience in insurance underwriting, insurance consumer services, or claims.
Bachelor’s degree is highly desirable.
However, experience will be accepted in place of the college degreeon a year-for-year basis.
Candidates must have knowledge of rating and underwriting practices and the Insurance Code.
Good analytical and written/verbal communication skills.
Must have strong organizational skills and detail oriented.
Ability to utilize standard computer software applications.
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.
insurance.
ca.
gov Human Resources Contact: Classification & Consultations Unit (916) 492-3300 CDIJobinquiries@insurance.
ca.
gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact: EEO Officer (916) 492-3024 Shannon.
Flynn@insurance.
ca.
gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place.
Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.