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Posted : Sunday, August 18, 2024 01:56 AM
Crystal Carter
Highland, CA
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I am seeking a full-time position with advancement opportunities where I can leverage and apply my
skills effectively.
Experienced Dispatcher / Operations Manager with over 10 years of expertise.
.
Specializing in Dry Van / Reefer / Power only operations, I excel in scheduling drivers, managing appointments, handling empty returns, tracking, and providing excellent customer service Authorized to work in the US for any employer Work Experience Owner CJ Transportation Services - Highland, CA June 2020 to Present As the owner of the company, I oversee and manage all operations, taking a hands-on approach to the dispatch process.
This includes obtaining updates from drivers to keep brokers and customers informed, scheduling pickup and delivery appointments, and collecting Bills of Lading (BOLs) upon completed deliveries for payment submissions.
I actively collaborate with multiple owner operators, booking loads under their authority.
Additionally, I am involved in assisting with problem-solving and providing turnby-turn directions into facilities to ensure smooth logistics operations.
Operations Manager / Head Dispatch Heredia trucking / Archangel distribution - Fontana, CA October 2019 to June 2020 Responsible for dispatching and booking all drivers, proactively securing loads in advance, and negotiating rates with brokers.
My role involved ensuring drivers adhere to pickup and delivery schedules, collecting Bills of Lading (BOLs) post-delivery, and providing timely updates to brokers.
I handled requests for detention and layovers as necessary and submit all BOLs to the factoring company.
Additionally, I followed up on outstanding payments, contribute to the hiring process for new drivers and owner operators, and play a key role in preparing driver settlements.
Dispatch/Broker Silverline trans/Southwest - Ontario, CA December 2018 to October 2019 Oversee all 10 company trucks, managing tasks such as booking and selling loads, negotiating prices, tracking drivers, and providing updates to brokers and customers throughout each trip route.
I Proficient in using various load boards and data entry systems.
Additionally, I was involved in training and directing new hires, and conduct monthly meetings addressing sales and business practices.
Dispatcher ON TIME EXPRESS - Ontario, CA August 2018 to December 2018 Dispatcher Ponce Ground Service - Rancho Cucamonga, CA May 2018 to August 2018 I was responsible for booking backhaul loads for all trucks operating in 11 western states through the DAT360 loadboard.
This involved dispatching drivers, collecting Bills of Lading (BOLs), and closely tracking trucks during pickup and delivery.
I maintained constant communication with drivers and brokers to ensure smooth coordination for each load.
Additionally, I negotiated prices with brokers to secure the best possible rates.
I utilized various programs, including Excel, Ring Central, DAT360, and Amazon Chime to streamline and optimize the logistics process.
Operations Manager/Dispatcher Affordable Transportation - San Bernardino, CA January 2018 to May 2018 I was responsible for maintaining and fully overseeing the operations of a logistics office.
All trucks operated on dedicated lanes with Amazon relay covering CA, OR, and WA states.
I closely tracked drivers throughout their trips, providing regular updates.
I implemented organized systems, including spreadsheets, to monitor in and out times and notes related to each trip.
This included efficiently managing Bills of Lading (BOLs), fuel receipts, truck repairs, and paper logs.
With the transition to ELDs, I printed and organized daily logs, updated Amazon Chime through the portal, and invoiced completed loads upon their conclusion.
OPERATIONS MANAGER/DISPATCHER/BILLING AFT TRANSPORT - Fontana, CA June 2017 to January 2018 I performed a variety of tasks in a logistics operations role, including booking, canceling, and updating loads with brokers, dispatching drivers, data entry, answering multiple phone lines, making and confirming appointments, and handling general office duties.
I maintained frequent communication with both brokers and drivers regarding load status.
Additionally, I was responsible for filling out carrier packets, organizing trip envelopes and driver files, and completing billing schedules with the factoring company.
DISPATCHER BLACKROCK LOGISTICS - Fontana, CA December 2016 to June 2017 I independently managed the dispatching process for 200 drivers, assigning them dedicated routes to Trader Joe's stores in California.
My responsibilities included preparing and distributing Bills of Lading (BOLs), handing out truck keys, data entry, tracking truck and trailer locations, and answering multiple phone lines.
I updated stores on any potential late deliveries and performed general office duties.
Utilizing Excel and Truck Mate, I maintained an accurate tracking system.
Additionally, I maintained frequent communication with the main Distribution Center regarding store routes, ensuring that all routes were closely monitored and executed efficiently.
OPERATIONS MANAGER/DISPATCHER BEST-1 TRUCKING - Fontana, CA May 2016 to December 2016 I handled dispatching responsibilities for drivers, performed data entry, managed multiple phone lines, scheduled and confirmed appointments, and took care of general office duties.
Additionally, I maintained regular communication with brokers and drivers to coordinate load details, filled out carrier packets, and played a key role in training new hires.
Dispatcher/Billing A ONE TRANSPORT - Fontana, CA October 2014 to May 2016 I played a pivotal role as the primary and sole individual responsible for booking all loads.
My tasks included data entry, managing multiple phone lines, scheduling and confirming appointments, and performing general office duties.
I maintained regular communication with brokers and drivers concerning load details and took charge of filling out carrier packets.
Additionally, I organized trip envelopes and driver files, completed billing schedules with the factoring company, and handled all paperwork, diligently keeping track of the company's income.
This encompassed managing logistics for a fleet of 30 trucks.
DISPATCHER SOUTH STAR LOGISITCS - Ontario, CA February 2014 to August 2014 I held a leadership role in the backhaul department, overseeing various responsibilities such as dispatching drivers, managing data entry tasks, handling multiple phone lines, scheduling and confirming appointments, and performing general office duties.
I maintained regular communication with brokers and drivers regarding load details and took charge of filling out carrier packets.
This involved managing logistics for a fleet of 40 trucks Operations Manager/Dispatcher 9 EXPO INC - Fontana, CA March 2013 to February 2014 I held a comprehensive role in logistics management overseeing all 20 company trucks, encompassing dispatching drivers, managing data entry tasks, handling multiple phone lines, scheduling and confirming appointments, and executing general office duties.
I maintained regular communication with brokers and drivers, managing load details, filling out carrier packets, organizing trip envelopes and driver files, and completing billing schedules with the factoring company.
Additionally, I oversaw the driver hiring process, handling all associated paperwork and drug tests.
I collected fuel receipts and prepared quarterly fuel tax statements.
Managing paper logs, I ensured accurate tracking of individual driver drive times.
I took the lead in handling all office audits.
Education certificate in medical assistant American Career College-Ontario - Ontario, CA October 2017 certificate in medical administrative assistant ROP - Lake Elsinore, CA June 2008 High school or equivalent in high school valley adult school - Lake Elsinore, CA June 2001 Skills • Sales • Data Entry • Outlook • Business Development • accounting • Quickbooks • Excel • Inventory • Inventory Control • Microsoft Word • training • Operations • Management • Logistics • Transportation Management • Warehouse management system • Transportation management systems • Negotiation • Business development • Accounting • Training & development • Customer service • Sales
Experienced Dispatcher / Operations Manager with over 10 years of expertise.
.
Specializing in Dry Van / Reefer / Power only operations, I excel in scheduling drivers, managing appointments, handling empty returns, tracking, and providing excellent customer service Authorized to work in the US for any employer Work Experience Owner CJ Transportation Services - Highland, CA June 2020 to Present As the owner of the company, I oversee and manage all operations, taking a hands-on approach to the dispatch process.
This includes obtaining updates from drivers to keep brokers and customers informed, scheduling pickup and delivery appointments, and collecting Bills of Lading (BOLs) upon completed deliveries for payment submissions.
I actively collaborate with multiple owner operators, booking loads under their authority.
Additionally, I am involved in assisting with problem-solving and providing turnby-turn directions into facilities to ensure smooth logistics operations.
Operations Manager / Head Dispatch Heredia trucking / Archangel distribution - Fontana, CA October 2019 to June 2020 Responsible for dispatching and booking all drivers, proactively securing loads in advance, and negotiating rates with brokers.
My role involved ensuring drivers adhere to pickup and delivery schedules, collecting Bills of Lading (BOLs) post-delivery, and providing timely updates to brokers.
I handled requests for detention and layovers as necessary and submit all BOLs to the factoring company.
Additionally, I followed up on outstanding payments, contribute to the hiring process for new drivers and owner operators, and play a key role in preparing driver settlements.
Dispatch/Broker Silverline trans/Southwest - Ontario, CA December 2018 to October 2019 Oversee all 10 company trucks, managing tasks such as booking and selling loads, negotiating prices, tracking drivers, and providing updates to brokers and customers throughout each trip route.
I Proficient in using various load boards and data entry systems.
Additionally, I was involved in training and directing new hires, and conduct monthly meetings addressing sales and business practices.
Dispatcher ON TIME EXPRESS - Ontario, CA August 2018 to December 2018 Dispatcher Ponce Ground Service - Rancho Cucamonga, CA May 2018 to August 2018 I was responsible for booking backhaul loads for all trucks operating in 11 western states through the DAT360 loadboard.
This involved dispatching drivers, collecting Bills of Lading (BOLs), and closely tracking trucks during pickup and delivery.
I maintained constant communication with drivers and brokers to ensure smooth coordination for each load.
Additionally, I negotiated prices with brokers to secure the best possible rates.
I utilized various programs, including Excel, Ring Central, DAT360, and Amazon Chime to streamline and optimize the logistics process.
Operations Manager/Dispatcher Affordable Transportation - San Bernardino, CA January 2018 to May 2018 I was responsible for maintaining and fully overseeing the operations of a logistics office.
All trucks operated on dedicated lanes with Amazon relay covering CA, OR, and WA states.
I closely tracked drivers throughout their trips, providing regular updates.
I implemented organized systems, including spreadsheets, to monitor in and out times and notes related to each trip.
This included efficiently managing Bills of Lading (BOLs), fuel receipts, truck repairs, and paper logs.
With the transition to ELDs, I printed and organized daily logs, updated Amazon Chime through the portal, and invoiced completed loads upon their conclusion.
OPERATIONS MANAGER/DISPATCHER/BILLING AFT TRANSPORT - Fontana, CA June 2017 to January 2018 I performed a variety of tasks in a logistics operations role, including booking, canceling, and updating loads with brokers, dispatching drivers, data entry, answering multiple phone lines, making and confirming appointments, and handling general office duties.
I maintained frequent communication with both brokers and drivers regarding load status.
Additionally, I was responsible for filling out carrier packets, organizing trip envelopes and driver files, and completing billing schedules with the factoring company.
DISPATCHER BLACKROCK LOGISTICS - Fontana, CA December 2016 to June 2017 I independently managed the dispatching process for 200 drivers, assigning them dedicated routes to Trader Joe's stores in California.
My responsibilities included preparing and distributing Bills of Lading (BOLs), handing out truck keys, data entry, tracking truck and trailer locations, and answering multiple phone lines.
I updated stores on any potential late deliveries and performed general office duties.
Utilizing Excel and Truck Mate, I maintained an accurate tracking system.
Additionally, I maintained frequent communication with the main Distribution Center regarding store routes, ensuring that all routes were closely monitored and executed efficiently.
OPERATIONS MANAGER/DISPATCHER BEST-1 TRUCKING - Fontana, CA May 2016 to December 2016 I handled dispatching responsibilities for drivers, performed data entry, managed multiple phone lines, scheduled and confirmed appointments, and took care of general office duties.
Additionally, I maintained regular communication with brokers and drivers to coordinate load details, filled out carrier packets, and played a key role in training new hires.
Dispatcher/Billing A ONE TRANSPORT - Fontana, CA October 2014 to May 2016 I played a pivotal role as the primary and sole individual responsible for booking all loads.
My tasks included data entry, managing multiple phone lines, scheduling and confirming appointments, and performing general office duties.
I maintained regular communication with brokers and drivers concerning load details and took charge of filling out carrier packets.
Additionally, I organized trip envelopes and driver files, completed billing schedules with the factoring company, and handled all paperwork, diligently keeping track of the company's income.
This encompassed managing logistics for a fleet of 30 trucks.
DISPATCHER SOUTH STAR LOGISITCS - Ontario, CA February 2014 to August 2014 I held a leadership role in the backhaul department, overseeing various responsibilities such as dispatching drivers, managing data entry tasks, handling multiple phone lines, scheduling and confirming appointments, and performing general office duties.
I maintained regular communication with brokers and drivers regarding load details and took charge of filling out carrier packets.
This involved managing logistics for a fleet of 40 trucks Operations Manager/Dispatcher 9 EXPO INC - Fontana, CA March 2013 to February 2014 I held a comprehensive role in logistics management overseeing all 20 company trucks, encompassing dispatching drivers, managing data entry tasks, handling multiple phone lines, scheduling and confirming appointments, and executing general office duties.
I maintained regular communication with brokers and drivers, managing load details, filling out carrier packets, organizing trip envelopes and driver files, and completing billing schedules with the factoring company.
Additionally, I oversaw the driver hiring process, handling all associated paperwork and drug tests.
I collected fuel receipts and prepared quarterly fuel tax statements.
Managing paper logs, I ensured accurate tracking of individual driver drive times.
I took the lead in handling all office audits.
Education certificate in medical assistant American Career College-Ontario - Ontario, CA October 2017 certificate in medical administrative assistant ROP - Lake Elsinore, CA June 2008 High school or equivalent in high school valley adult school - Lake Elsinore, CA June 2001 Skills • Sales • Data Entry • Outlook • Business Development • accounting • Quickbooks • Excel • Inventory • Inventory Control • Microsoft Word • training • Operations • Management • Logistics • Transportation Management • Warehouse management system • Transportation management systems • Negotiation • Business development • Accounting • Training & development • Customer service • Sales
• Phone : NA
• Location :
• Post ID: 9072337680
