Position Summary
Part-time Group Sales Coordinator is customer service oriented and requires communicating with hundreds of different individuals in a pleasant and prompt manner.
Group Sales Coordinator will be answering questions and booking reservations for large groups and events.
Duties and responsibilities
Daily Duties:
• Establish clear expectations for customers throughout the sales process
• Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
• Enter group bookings in reservations system
• Answer incoming group inquiries
• Upsell group reservations
• Maintain knowledge of group terms and conditions
• Transfers accurate, complete, and timely information to operating departments
• Able to prioritize, organize and follow-up in a timely manner with guests
• Effectively resolves guest issues that arise because of the sales process.
Brings issues to the attention of the Supervisor as appropriate
• Demonstrate strong organization and problem-solving skills
• Send weekly group booking details to operating department managers
• Maintain Group Sales Calendar(s)
• Reach out to potential new customers (cold calling, appointment setting)
• Build/maintain excellent rapport with existing and new clients
• Occasionally serve as a business representation at major industry events, conferences, trade shows, and expositions
• Maintain a broad understanding of the products and calendar to act as a Reservation Agent and sell a memorable experience to guests in all capacities
• Work cohesively with other departments and co-workers as part of a synergistic team
• Adhere to all company standards, policies, and procedures
• Perform other duties as assigned to meet business needs as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• 1+ years of customer service experience (reservation or sales experience a plus)
• Proficient with Microsoft Office Suite to include: Word, Excel, and Outlook
• Proficient with Google Drive
• Excellent interpersonal and customer service skills
• Demonstrated proficiency in organizing and prioritizing work to meet deadlines, with the ability to adapt within a changing environment
• Demonstrated accuracy and thoroughness
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear.
The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
The noise level in the work environment is usually low to moderate.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Whatsapp
