PAYMENT PROCESSING SPECIALIST

The mission of the Mexican American Opportunity Foundation (MAOF) is to provide for the socio-economic betterment of the greater Latino community of California, while preserving the pride, values and heritage of the Mexican American culture.
MEXICAN AMERICAN OPPORTUNITY FOUNDATION Job Description Position: Payment Processing Specialist Program: Payment Processing FLSA Status: Non-Exempt, Full Time Supervised by: Payment Processing Supervisor and Program Director Vice President of Operations General Purpose: Under the direction of the Payment Processing Supervisor, following established MAOF procedures the Payment Processing Specialist is responsible to ensure that all child care providers are paid accurately and promptly.
Responsibilities: • Review Attendance Logs/Provider Payment Request (PPR) forms for accuracy; • Review and calculate, as necessary, total hours and days of child care services authorized and utilized during the specified time period; • Using contracted provider rates or RMR, accurately summarize total reimbursement owed to provider; • Prepare a reimbursement voucher for check distribution to provider; • Research provider reimbursement adjustment claims; • File Provider Payment Requests (PPR) appropriately; • Assist and train parents and providers on how to properly complete a PPR • Provide quality customer service to all clients of MAOF; • Complete all data entry as necessary for provider reimbursement download process; • Retrieve archived provider payment documentation as requested for audit, fraud, compliance and other request as necessary; • Assist the Payment Processing Supervisor meet required deadlines; • Assist the program with investigations and resolutions of child care reimbursement concerns; • Meet goals and performance standards as assigned; • Retrieve and return all calls received at extension; • Assist with incoming phone calls and messages; • Regular attendance (Monday – Friday 8:00 AM – 5:00 PM); • Attend meetings, conference and workshops as assigned; • Other duties as assigned.
Requirements: • High School diploma or equivalent; • Bilingual English and Spanish, preferred; • Knowledge of data entry and word processing programs such as Word and Excel • Strong mathematical skills and ability to accurately calculate; • Must be detail oriented and have a high level of accuracy; • Must be able to multi-task and prioritize; • Ability to work in a fast paced environment; • Customer service oriented and pleasant phone manners; • Ability to handle sensitive and confidential issues/matters; • Sensitivity and ability to work well with diverse social, ethnic religious and cultural groups and communities, • Must have positive attitude with a desire to work with and promote the welfare of children and their families; • Sincere commitment to provide quality service to the public.
Health Requirements: Must meet State health requirements, including undergoing a physical examination at the time of employment, and must have verification of T.
B.
clearance at the time of employment (issued within six months prior to employment to be renewed according to Agency Handbook requirements.
Physical Demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee frequently is required to sit and reach with hands and arms.
The employee is occasionally required to stand and walk.
The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.
Work Environment: The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
MAOF is committed to a diverse workforce.
As part of this commitment, MAOF provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.