Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations.
Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.
S.
and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
IPG’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services.
We understand how important pets are: they’re family.
Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends.
The Billing & Collections Specialist is responsible for ensuring that the company receives all necessary payments from debtors.
Duties include monitoring accounts payable statements to identify debts owed to the company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.
RESPONSIBILITIES:
Generates and distributes premium billing statements.
Processes payment files, including application and reconciliation of premium account balances.
Tracks premium due dates and late payments and communicates with employer groups
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
Responds to customer questions.
Resolve customer issues and complaints concerning billing.
Responsible for monitoring business processes and suggesting improvements to leadership.
Monitors individual performance to ensure results meet expected quality and performance objectives.
Performs other duties and responsibilities as assigned.
REQUIREMENTS:
Experience: 3 years’ relevant work experience
Education: Associate’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)
Accountability/Complexity: Delivers operational results that have moderate impact on the achievement of departmental results.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements.
Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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